How to Read a Statement and View Billing Breakdown

The childcare statement gives a detailed breakdown of charges, payments, and any applicable fee reductions for the child’s care.

Here’s what each section means: 

1. Statement Month 
   • Displays the Statement Month and the to and from date for this statement period.
2. Statement Message 
   • If your childcare centre has any important messages for you—such as policy updates, reminders, or notes—those will appear here. 
3. Payer’s Name 
   • This is the name of the person responsible for payment. 
4. Child’s Name & Childcare Services 
   • This section lists the services provided for your child, including dates and types of care. The amount shown is the full cost of care before any grants or subsidies are applied. 
5. Subsidy/Grant (Fee Reductions) 
   • Any financial assistance, such as government subsidies or grants, will be shown here as reductions from the full cost. 
6. Other
   • Displays non-childcare fees. Examples: Snack Fee, Transportation Fee, Admin Fee, etc.
7. Payments Received Since Last Statement
   • This shows any payments collected and recorded after the previous published statement.
8. Previous and New Charges/Credits
   A summary of:
   • Previous Balance
   • Total Payments Received 
   • New charges for this current statement period
   • Amount Due = Balance owing by the Payer listed on this statement

Breakdown of Fees Displayed on the Statement

Should you need a detailed breakdown of the fees issued on the statement, you can find these in the Customer Statement Billing Log Report.

To access:

1. Go to Reports,
2. Select Accounting,
3. Select Billing,
4. Select “Customer Statement Billing Log”
   • Select the Location,
   • Select the Payer
   • Select the Statement Period,
   • Select Display Name
   • Select View Style = Customer Statement Billing Log
   • Click GO

How to view a statement on a Payer’s account:

1. Through the left menu > Contacts
2. Find your Payer
3. Open their account
4. Select the Finance Tab
5. Select the Receivables tab
6. Select the Statement Tab
   • The system will display a history of all statements published for this Payer
   • Click on the PDF icon to view/print the statement
   • Click on the email icon to send directly to this payer