Case #1:
Invoices have not yet been posted. Please Post the invoice for the selected statement period.
See:
How to Create Service Invoices
How to Create Manual Invoices or Credits.
Case #2:
You have selected the incorrect period. Best practice, select the current statement period for most recent records and updates.
Case #3:
The Payer has a zero balance due to voided documents.
In cases where a payer previously had a posted invoice that has since been voided, users may wish to regenerate the statement so it reflects the updated account status. This allows them to republish a current statement showing that the charge has been removed.
Because the voided invoice results in no outstanding charges or balance owing, the system considers the payer’s account balance to be $0. As a result, the payer’s statement is not displayed by default.
If this is the case, select Include Blank Statements to display statements for all payers, including those with a zero balance.
