How to recollect payment after a payment reject (wrong banking information entered)

1. First, add the new bank account to the payer’s account .
2. Update the PAD agreement for future pulls and then discontinue the old bank account.

NOTE: You cannot discontinue a bank account associated with an active PAD agreement.

How to recollect payment through Manual Payment, in this case should be:

1. Accounts Receivable
2. Payments
3. Manual Payments
   • Contact = Parents Name
   • Reference Contact = Parent
   • Date = Today’s date
   • Reference = You can add a note here (This note displays on the statement to the parent/payer)
   • Payment method = Select the PAD
   • Payment Method = Select the bank account
   • Payment Total = The amount you want to pull
   • Select the POST

Go to the bank deposit and submit for collection.