When we process your receipt, we do three basic things:
1.We look at how much money is available
We add together:
- Any balance already sitting on the account
- Any new payments made
- Any adjustments made to payments
This tells us the total funds available to apply.
2. We calculate what the payer actually owes
We take:
- The total fees
- Minus any discounts or reductions (eg: subsidy or grant reductions to amount billed)
This gives us the true amount billed to the customer.
3. We apply the payment
We apply as much of the available money as possible — but:
- We never give a tax receipt for more than what’s owed, and
- We never use more money than what’s available.
What happens next?
- If the payment doesn’t fully cover the fees → there will be a remaining balance owing.
- If the payment is more than the fees → the extra stays on the payer’s account as a credit balance.
- If they match exactly → the account is fully settled.
In Short:
We apply the available payment to the payer’s fees, up to the amount owed. If there’s not enough, a balance remains. If there’s extra, it stays as a credit. You can remove any outstanding closing payment balances by posting a payment adjustment.