FAQ: The payers are not showing up on the payments list to pull payments.

1. Double check the start dates in the parent’s payment agreement to ensure they are on the correct cycle.
2. Check if it is scheduled for Monthly vs weekly
3. Ensure the most recent statement has been published with current invoiced services.

To check the payer’s account:

1. Go to Contacts
2. Find the Payer
3. Go into their account > Select the Finance Tab
4. Select the Payment Agreement tab
5. Review their start dates

To review all payment agreements:

1. Go to Reports
2. Select Accounting
3. Select EFT
4. Select the “Childcare PAD Payment Agreement” Report:
   • this will display:
     • Branch Name
     • Location Name
     • Payer Name
     • Child Name
     • Service Start Date
     • Service End Date
     • Service Name
     • PAD Start Date
     • PAD End Date
     • Payment Method
     • Payment Method Type
     • Frequency
     • Minimum Amount
     • Maximum Amount
     • Payment Amount Type
     • Amount Value

To check if a statement has been published:

Option 1: Check the Payer’s account

1. Go to the payer’s account
2. Select the Finance Tab
3. Select the Receivable Tab
4. Select the Statement tab
5. Click the PDF icon to view the statement.
   • If there is an outstanding balance then you should see this payer on the payments screen
   • Be sure that the statement you are reviewing is the most up to date and does not require a republish for adjustments or payments allocated to the statement period

Option 2: Check the see if statements were actually published

1. Go to Accounts Receivable
2. Select Statements
3. Select Process Statements
   • Select the Branch
   • Select the current period
   • Click GO
     • If all payers have a blue checkmark = then these statements have not yet been published
     • If payers do not have a blue checkmark = then they may need to be republished to include any adjustments, payments made
       • Click the blue checkmark to the left of the payer’s name to select to publish
       • Scroll down to the bottom and republish all selected payers