How to Reverse a Payment/ How to Remove a Payment from a Bank Deposit

Follow these steps to reverse a payment.

A Payment Reversal can be used when payments have been accidentally or incorrectly included in a posted Bank Deposit.

(Payments cannot be voided when included in a posted Bank Deposit)

1. Accounts Receivable.  
2. Payments.  
3. Payment Reversal.   
4. Payment = Select the search button or enter the payment document number. (CPM000__)
   • Contact Name = Enter in the payer’s name.  
5. Select = GO.  
6. Select the payment that needs to be reversed.  
7. Review information for accuracy
8. When ready to complete, click the POST icon found at the top of the page.