How to move an AR balance to Bad Debt

1. Create a Bad Debt Account called “Bad Debt ” 
2. Create an Customer item call “Bad Debt”. 
3. Create a manual credit to the parent and select the customer item Bad Debt and post.

To create a new Account:

1. Go to Setup
2. Select Accounting
3. Select Chequing
4. Scroll down to the bottom
5. Click “+ add account”
   • Enter the information for the new account
   • Click the SAVE icon to save information

To create a New Customer Item:

1. Go to Setup
2. Select Accounting
3. Select Item
   • scroll down to the bottom
   • click “+ add customer item”
     • Enter the information for the new item
     • Add the item price
     • click the checkmark to apply
     • click the SAVE icon to save all

To create a manual credit:

1. Go to Accounts Receivable
2. Select Billing
3. Select Manual Credit
4. Enter information
   • Customer = Payer
   • Branch = will auto populate if there is a Branch associated to the payers account. If NOT, please see below “How to Add a Branch to a Payer’s Account”
   • Reference contact = typically the child
   • Reference = Note displayed on the statement
   • Memo = Internal notes
5. Enter Line item, click the “+”
   • Find the new “Bad Debt” item
   • Quantity = can be overridden
   • Unit Price = can be overridden
6. Review entries for accuracy
7. Click the POST icon when ready to complete

How to Add a Branch to a Payer’s Account:

1. Go to Contacts
2. Search for the Contact/ Payer
3. Open their account
4. Go to the Finance tab
5. Select Receivables
6. Select Accounts
7. Click the “+” to add the Branch Location
8. Click the checkmark to apply and return to the previous screen
9. Click the SAVE icon to complete