Troubleshooting: The subsidy is not calculating properly.

If you believe the subsidy is not calculating properly, there are some areas where you check.

1. Check to see if the subsidy approval have the correct date (end date).
   • Go to the Payer’s account
   • Select the subsidies tab
   • Select the subsidy approval
     • If end date is expiring within the statement period, please create a new subsidy for a new date (the day after the expired date). 
     • Make sure the subsidy approval is not allocated to more then one child. 
     • Check the rate:
       • to check the rate price
         • Go to setup
         • Select Subsidy Providers
         • Select the Subsidy Provider
         • Select the Rate tab
         • Click the Care Code to review its information
     • Check if the cap at subsidy is selected when the subsidy rate is higher then public fee.
     • Check if the subsidy max is set as 0.

To note: The maximum allowed absences is the sum of: Maximum Absences, Maximum Vacation, Maximum Sick.