When attempting to void a customer payment (CPM), the system may display the following error message:
“Customer payment CPM cannot be voided because it is included in posted bank deposit withdrawal DEP000XXX.”
This occurs because the payment has already been closed within a posted deposit, and as a result, it cannot be voided.
Instead, the payment must be reversed. To do this, obtain the receipt number associated with the payment. Then, navigate to Payments > Payment Reversal, and enter the payment number in the first field. The system will retrieve the related document. Once it’s displayed, proceed to post the reversal.
For more details, see “How to Reverse a Payment“