TIP: How to check if a payment has been applied

To view if a payment has been properly applied:

Check the payer’s Contact Ledger:

1. Go to Reports
2. Select Accounting
3. Select Billing
4. Select Contact Ledger
   • Enter the Start Date
   • Enter the End Date
   • Enter the Customer (Payer/ Parent/ Guardian)
   • Enter the Branch (Location associated to this Customer)
   • Display Name = First Name Last Name
   • View Style = Contact Ledger (Parent Ledger)

Check the payer’s GL documents:

1. Go to Accounts Receivable
2. Select Find Document
   • Enter the Contact Name = Payer’s Name
   • Document Type = Customer Payment
   • Click GO
     • this will display all the customer payments for this Payer
     • to view a payment – click the edit pencil

Check the payer’s account:

1. Go to Contacts
   • Find the Payer
   • Open their account
2. Under the finance tab
   • Select Receivables
   • Select Accounts
     • View the Recent GL Documents table:
       • CIN = Customer Invoice
       • CPM = Customer Payment
       • CCM = Customer Credit Memo