If the system is generating this error – “Service Billing Log…. Subsidy Adjustment Line” it usually has something to do with a subsidy being tied to a service where the subsidy has ended mid way.
Subsidy could have expired on an active service.
If subsidy has expired and is attached to a service, the user must enter a NEW subsidy approval with the new dates. DO NOT edit the current approval.
Make sure the services are still associated.
Good indicator that this is the issue:
If a client ended a service and we see “to be reprocessed” to the right of the child’s service (under the child’s account > service tab)
Trouble shooting > Example of what to do:
For the time being, the user can place the new service as “waitlisted” in order to process the bill run.
Because the “old” service is tied to a subsidy, and it was billed, the system is flagging it.
Then try and run your invoices – if the invoices work and look correct, you can then go back to their account and place the new service as “confirmed” instead of the “waitlist”.