School Age Services with School Date – not billing correctly

If a child is in school age services, and the user has set up a School in the child’s account, the school End Date MUST be set to after the service end date.

If the school is set to end before the service end date – the system will not bill properly AND the service will NOT show up on the summary.

To update/ view the School End Date:

1. Go to the child’s account:
   • Contact > Search for the Child > click GO
2. Select the Schools Tab
3. Update the End Date
4. click the checkmark to apply
5. click the SAVE icon to save all