FAQ
- FAQ: How can I know that statements were emailed out?
- FAQ: How should fully subsidized children be set up?
- FAQ: How to view a past Tax Receipt
- FAQ: Statements were successfully emailed but Payer/ Parents/ Guardians are saying they did not receive them.
- FAQ: The payers are not showing up on the payments list to pull payments.
- FAQ: What is the difference between the Affordability Grant Revenue and the Affordability Grant Offset?
- FAQ: When do payments get processed?
- FAQ: Why can’t I edit or see an End Date on a child’s service?
- FAQ: Why can’t I see my next billing period in the invoice service or statement?
- FAQ: Why can’t I see the School Condition when adding a school age service to a child?
- FAQ: Can I void an invoice?
- FAQ: Can Invoices and Statements be sent out to both parents/ guardians?
- FAQ: How do I add 2 payers sharing the cost of care for the same service?
- FAQ: How do I fix incorrectly entered bank information?
- FAQ: How do I properly end a service?
- FAQ: How do we clean up accounts?
- FAQ: How long does it take for a payment to be processed?
- FAQ: How to Review Invoices
- FAQ: If a family has a credit at 1 location and an invoice at another location, can we allocated the credit to the invoice?
- FAQ: Invoices Services – CCFRI Grant is not the correct amount when a child has subsidy
- FAQ: What does “(restricted)” displayed at the end of the invoiced contact name signify?
- FAQ: What is the Red X in Income Tax Receipts?
- FAQ: Why do I not see my billing periods when I do “pre-billing”
- FAQ: Why is a child showing in more than one location when billing?
- Save vs. Post vs. Publish