Billing
- FAQ: What is the difference between the Affordability Grant Revenue and the Affordability Grant Offset?
- FAQ: Why can’t I see my next billing period in the invoice service or statement?
- FAQ: Can I void an invoice?
- FAQ: Can Invoices and Statements be sent out to both parents/ guardians?
- FAQ: How to Review Invoices
- FAQ: If a family has a credit at 1 location and an invoice at another location, can we allocated the credit to the invoice?
- FAQ: What does “(restricted)” displayed at the end of the invoiced contact name signify?
- FAQ: Why do I not see my billing periods when I do “pre-billing”
- FAQ: Why is a child showing in more than one location when billing?
- How to add extended care.
- How to charge an NSF fee.
- How to create a manual credit for a missed subsidy.
- How to Create Manual Invoices or Credits.
- How to Create Service Invoices
- How to manually charge a subsidy approval after the fact
- How to move an AR balance to Collections
- How to Refund the Refundable Registration Fee
- How to Void a Manual Invoice or Manual Credit
- School Age Services with School Date – not billing correctly
- Subsidy is not picking up on Invoices
- TIP: Back Dating Subsidy Approvals
- TIP: Correcting an Invoice
- TIP: Finding an Invoice for a Payer
- Tip: Moving a Payer (Parent) Credit from one Location to another in Multi-Site Organizations
- Troubleshooting: The subsidy is not calculating properly.
- Troubleshooting: A new service has been added AFTER Tax Receipts were issued = getting error message.
- Troubleshooting: Income Taxes> System Message “e23498349837943893- Receipt should not have a number”:
- Troubleshooting: Invoices are showing 0, and the child’s summary calendar is blank
- Troubleshooting: No statement Error Message in Invoice Services
- Troubleshooting: System Message “Line Branch does not match document”
- Troubleshooting: System Message “Service Billing Payer Log” “Subsidy Adjustment Line”
- Troubleshooting: The Billing is Picking Up the Wrong Grant
- Yellow Caution Icon on Billing