When trying to publish statements – if this error occurs: “Object reference not set to an instance of an object”,
try to only publish one payer at a time until the system shows you which is causing an issue.
Once you know which payer is causing the issue, you can look into their account to see what may be the cause.
Areas to look:
- Payer’s Account:
- Finance tab > Receivables > Accounts = make sure the payer has the correct branch set up and associated to their account
- Subsidies tab > if this payer has a subsidy approval = make sure the dates are corrected and properly associated to the childcare service in question
- Child’s Account:
- Service tab > Childcare tab = make sure the service has the correct end date and associated to the correct location